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Aareon Smart World

Aareon Smart World

For one thing, digitalisation gives people completely new ways of interacting with each other; for another, it provides access to an enormous source of information. These two factors produce new potential for added value in the property industry.

Exploit the potential for added value:

Seamless networking

The property industry relies heavily on the close dovetailing of all those involved in its processes, with the focus being on landlords, management companies and their employees, tenants or owners and service partners. What is new, however, is that properties, too, are becoming another kind of party in this process.

Sensors installed in these properties are constantly providing information that housing companies or other parties can use to assess situations and make decisions. An analysis of this data allows new business models to be developed – also in cooperation with partners. Connecting up the data flows of all parties involved has become an important factor in maintaining a competitive edge, making for enhanced transparency, greater convenience and faster processes.

Based on many years of experience and intensive analyses of the stakeholders, Aareon now caters to the entire system of relationships in the digital realm.

The needs of the different stakeholders vary considerably:

To achieve their goals, the different parties have to interact with each other permanently. Unfortunately, this is often a complicated undertaking, since they frequently only have isolated solutions available for their cooperation. And such solutions are neither interconnected, nor do they have a standardized technical basis.

Read the article "Looking app – Study explores potential for new digital solutions" in the Aareon Annual Report.

The solution: Aareon Smart World

Aareon Smart World: Relations in the ecosystem
Aareon Smart World is a digital, networked ecosystem.

Networking rather than isolated solutions

Aareon Smart World enables property industry players to steer this complex system of relationships digitally. It provides support at every point in the customer relationship cycle and across the various business processes.

The customer relationship begins with an apartment viewing and the signing of a rental contract, continues with the communication between tenant and landlord and the handling of enquiries and complaints, and ends, for example, when the customer moves to another city and therefore has to terminate the rental contract.

With Aareon Smart World, classical customer relationship management interlocks seamlessly with processes integrating the supplier chain, and employees responsible for repairs and maintenance receive constant updates on the progress of work. Missing interfaces and cumbersome workflows are a thing of the past: Tenants or owners, landlords or management companies and service partners can finally communicate without any problems.

Aareon relies on a global approach: As a comprehensive digital solution portfolio, Aareon Smart World is where all software solutions and services come together and interlock. And, all the while, Aareon Cloud – Aareon’s exclusive, high-availability data centre – ensures the ability to access all the relevant information any time and anywhere. Aareon Cloud has its home at the Aareon IT Service Centre in Mainz, Germany, and is operated and regularly certified in line with the particularly strict German data protection guidelines.

As digitalisation progresses, not only will the requirements of housing companies, tenants and service providers continue to change, but also the technical possibilities for meeting these new requirements. DThat is why Aareon Smart World features an open design and is continuously expanded with an eye to the future: New applications can be added to the overall concept at any time, making the solution portfolio integrated, standardized and secure.

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